What is MarkZo.com?
MarkZo is a unique Marketing Zone specially designed to bring revolution in the existing ecommerce Industry in UAE. The unique concept is to gather all leading providers under one roof and bargain the best prices possible so that our customers will get the best deals around the region and globally as well.
The prices listed are very good. Are the products authentic?
We at Markzo proud ourselves in having the best prices in the market. But even more, we will never compromise on quality. Every listing we have is authentic and comes with a warranty. The reason behind the best prices is simple; we are doing the bargaining for you and working at smallest of margins possible.
Do you have a service center here in UAE?
We do have a service department which caters to after-sales support on your purchases with us where they will be able to guide and advice on the right course of action in-order to service your unit depending on the type of warranty purchased.
Why I am being charged for delivery when it was advertised to be free?
Shipping inside UAE
We do offer free delivery across UAE however, a nominal processing fee of AED30/- will apply for delivery on orders of value below AED300/
In order to Enjoy the Free Shipping Option, items can be added to your cart to reach an order value of or greater than AED300/-
Priority shipping will be applicable to a charge of AED300/-
Shipping outside UAE
We do also offer free delivery outside the UAE however, for orders with total value above AED3000/
In order to Enjoy the Free Shipping Option, items can be added to your cart to reach an order value of or greater than AED3000/-
Standard shipping rates may apply outside UAE for order values below AED3000/- which will be calculated at the time of checkout.
- IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes and duties. Any customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to international orders.
How do I track my order?
To track the progress of your order, you can login to your account dashboard where you’ll be able to view at what stage your order is in. Orders are generally dispatched from our location within 1 to 2 business days unless they are delays which are beyond our control in which case we will be informing you timely via email or a phone call
Should you have any concerns, you can always reach us via our Toll-Free# 80062426378(MarkZo) / +971(0)4-4375585 or send us an email via our contact form.
How long do you take to deliver once an order is placed?
Generally once an order is placed; it is dispatched from our location within 1 to 2 Working Days unless specified at the time of placing the order. Once the order is dispatched from our facility an automatic email is generated to inform you with the necessary details to track your shipment with our courier partners.
However for customers who place an order with a non-UAE credit card; more time might be required (about 7 working days) due to the fact that the Credit Card will undergo an additional stage of verification for the authenticity of the transaction.
- IMPORTANT: We cannot bear any accountability for delays which are virtually out of our control. But we will make sure the customer is updated at all times about the status of the shipment.
Do you offer delivery in the GCC and internationally?
YES!! And it is absolutely FREE for order above the minimum threshold. For more info, browse the Delivery section of our website.
I don’t want the product anymore/ I want to cancel my order?
ABSOULTLY OK!!! We are MarkZo put our customer’s needs first. So whatever the reason may be, before or after acquiring the product, you could return the product and get a refund or exchange under the conditions of the return policy. For more Info, browse the Return section of our website.
When will I get my refund?
AS SOON AS POSSIBLE!!! Return will be made as soon as we received the item and evaluated its condition. For more Info, browse the Return section of our website.