It has been confirmed by Samsung that 35 Note 7 phones have either exploded, or caught on fire. This danger is present within the phones due to defective batteries from one supplier.
Although there have been no reports of this happening in Canada, Owners of the Galaxy Note 7 in Canada can exchange it for a new one of the same model. It may seem inconvenient but from the image below of this phone you can see it’s not something you would want to take a chance with!
Another option offered by Samsung is to exchange a recalled device for a Galaxy S7 or Galaxy S7 Edge. You can do this through the carrier or retailer that sold the device.
These phones are popular and if you have a Samsung Note 7, you’ll need to get the exchange processed. You may have friends and family who have this phone model so share this info. with them in case they are unaware of the recall.
Samsung Galaxy Note 7 owners can initiate the exchange by visiting this website:
You may also contact Samsung toll-free at: 1-800-517-3507.